Help You Can Access Without Speaking To Your Practice

Understanding the complex services and systems that make up the NHS can be difficult. General practice is seen by patients as the front door to the NHS which means that practices take many calls which may be better dealt with elsewhere. Our patient services teams are trained to help you navigate the health and care system and may suggest alternative services when appropriate. Appointments with GPs are always available where they are the most appropriate clinician.  

Minor Illness

Community pharmacies can provide consultations and advice on how to treat minor illnesses such as colds and viral infections, skin problems, wounds and bowel problems. They are trained to spot serious problems and will advise you when you need to see your GP.

Minor injuries

If you need treatment for an injury such as a cut, wound, sprain, minor head injury or potential fracture, the minor injuries unit at Rutland Memorial Hospital is open from 10am to 6pm Monday to Friday, and 8.30am. X-ray facilities are available on Wednesday and Thursdays during working hours. Other minor injury units are available at Melton Hospital and Corby Urgent Care Centre.

The community urgent eye service (CUES) is open Monday to Friday between 9am to 5pm & on Weekends and Bank holidays between 9am to 12.30pm. You can call on 0116 326 5588 to speak to an eye health professional who will advise you and decide whether you can be seen by a CUES optometrist closer to home (in Oakham or Melton) or if you need to visit the Eye Casualty Department

General health advice

NHS111 is available online at or by dialling 111. This service can offer advice, and book community pharmacy, GP, out of hours and Emergency department appointments.

Sudden serious illness and major injuries

There are emergency departments at Peterborough City Hospital, Leicester Royal Infirmary and Kettering Hospital. The hospitals ask that you please ring 111 to book an appointment before you go, as they do not offer a walk-in service.

Mental health support

Urgent and crisis

Call the central access point 0808 800 3302 for urgent mental health support. This is available 24/7 to people of all ages including children.

Other sources of support

NHS counselling and therapy services are provided free by Vitaminds for adults aged 16 and over.

You do not need a GP referral. You can self- refer using the online form or by calling 0330 094 5595.

We also have a page on the website dedicated to mental health support during Covid-19. Please click here for adult services, and here for young people.

Bereavement support in Rutland

Find out more about mental health support at the Rutland Information Service

Sexual health and contraception.

For advice on sexual health including contraception, implants and IUD procedures and sexually transmitted infections visit or call 0300 124 0102. Community pharmacies can provide an emergency course of contraception and the morning after pill.


Call 0300 300 0046 to access physiotherapy provided by Rutland Memorial Hospital. You will be given an appointment for a telephone consultation initially.

Hospital appointments

Your practice cannot offer information about hospital appointments because the hospitals use their own computer systems. Please call the hospital Patient Advice and Liaison Service.